Terms of service
# Terms of Service
## Overview
This website is operated by **Noor Global LLC DBA Reyhan Silver**, trading as **Reyhan Silver Jewelry**, through reyhansilver.com.
Throughout this website, the terms “Reyhan Silver,” “we,” “us,” and “our” refer to Noor Global LLC DBA Reyhan Silver.
By visiting our website, using any part of the website, or purchasing a product from us, you agree to these Terms of Service and the policies referenced within them.
Please read these Terms carefully before using the website or placing an order. If you do not agree with these Terms, you should not use the website or purchase products from us.
## Business Information
**Brand Name:** Reyhan Silver Jewelry
**Legal Entity:** Noor Global LLC DBA Reyhan Silver
**Registered Office:**
7901 4th St N, STE 300
St. Petersburg, FL 33702
United States
**Production and Fulfillment Address:**
Reyhan Silver Jewelry
Kumköprü Mahallesi, Fetih Caddesi 319/13
Karatay, Konya 42020
Turkey
**Website:** reyhansilver.com
**Customer Support Email:** support@reyhansilver.com
**Phone (USA):** +1 (814) 300-8347
**WhatsApp:** +90 544 495 66 29
We typically respond within 24 hours.
## Eligibility and Website Use
By using this website or placing an order, you confirm that you are legally permitted to enter into a purchase agreement in your country or region.
You may not use our website or products for unlawful, fraudulent, abusive, or unauthorized purposes.
You may not attempt to interfere with the website’s security, payment systems, functionality, content, or availability.
## Products and Product Information
Reyhan Silver Jewelry designs, produces, and sells handcrafted 925 sterling silver jewelry, including rings, necklaces, bracelets, personalized products, and related accessories.
We make reasonable efforts to ensure that product descriptions, photographs, materials, sizes, prices, personalization options, processing times, and availability are accurate.
Because our jewelry is handcrafted and may contain natural stones, minor variations in oxidation, engraving, stone color, pattern, texture, dimensions, or finishing may occur. These variations are part of the handmade character of the product and are not considered defects.
Product images are intended to represent the product accurately. However, colors and details may appear slightly different depending on lighting, screen settings, stone variations, or the handmade production process.
Please review all product information, photographs, size options, materials, and personalization details before placing an order.
## Orders
Placing an order does not guarantee acceptance. An order is accepted after payment has been successfully authorized and the order has been confirmed by us.
We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving:
- Incorrect product information or pricing
- Stock or material availability
- Payment authorization problems
- Suspected fraudulent activity
- Unsupported personalization requests
- Delivery restrictions
- Errors affecting the order
If we cancel a paid order, the applicable payment will be refunded to the original payment method.
## Custom and Personalized Products
Selected products may be personalized, engraved, custom-made, or produced in a custom size.
Customers are responsible for reviewing and submitting accurate personalization information, including names, dates, text, symbols, measurements, and ring sizes.
Reyhan Silver is not responsible for spelling errors, incorrect measurements, incorrect ring sizes, or inaccurate personalization instructions submitted by the customer.
Personalized, custom-engraved, custom-made, and custom-sized products cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or incorrect.
We may contact you if a personalization request is unclear, technically unsuitable, or cannot be completed as requested.
## Order Information and Delivery Address
Customers are responsible for providing complete and accurate:
- Contact information
- Email address
- Delivery address
- Ring size or product size
- Personalization details
- Recipient information
If you notice an error, please contact us as soon as possible.
Changes may not be possible after the order has entered production or has been shipped.
Reyhan Silver is not responsible for production delays, delivery delays, failed delivery, or additional carrier costs caused by inaccurate or incomplete information provided by the customer.
## Production and Processing
Most Reyhan Silver products are handcrafted and made to order.
The standard production time is **3–7 business days**.
Complex designs, custom requests, or unusually large orders may require additional preparation time. If additional time is required, we will contact you.
Production time begins after the order and payment have been successfully confirmed.
## Shipping and Delivery
Our products are handcrafted, prepared, and shipped from our production and fulfillment center in Konya, Turkey.
The estimated transit time after shipment is **6–14 business days**.
The total estimated delivery time is **9–21 business days from the date the order is placed**.
Delivery dates are estimates and may be affected by customs procedures, carrier operations, public holidays, severe weather, incorrect delivery information, or other circumstances outside our reasonable control.
Customers are responsible for monitoring the tracking information and being available to receive or collect the package when required.
Further details are provided in our Shipping Policy.
## Customs Duties and Import Taxes
Customs duties and import taxes are prepaid by Reyhan Silver where required under the destination country’s import rules. Any applicable charges are handled before delivery.
Customers will not be charged additional customs duties or import taxes upon delivery.
If a local carrier or customs authority requests an unexpected payment, please contact us before making any payment so we can investigate and assist you.
## Returns and Refunds
Eligible products may be returned within **30 days of delivery**, subject to the conditions in our Refund Policy.
To qualify for a return, the product must be unused, unworn, in its original condition, and returned in its original packaging.
All returns require prior approval. Please contact us before sending a return package. Returns sent without prior approval may not be accepted.
Personalized, custom-made, custom-engraved, custom-sized, used, worn, altered, or customer-damaged products cannot be returned unless they arrive damaged, defective, or incorrect.
Customers are responsible for return shipping costs unless the product arrives damaged, defective, or incorrect.
Approved returns must be sent to the return address provided by our customer support team in Turkey.
Refund eligibility, return conditions, and processing times are explained in our Refund Policy.
## Order Cancellations
If you want to cancel an order, please contact us as soon as possible.
Orders may only be cancelled before production or shipment begins. Because most products are made to order, cancellation may not be possible after production has started.
If an eligible paid order is cancelled, the applicable refund will be issued to the original payment method.
## Damaged, Defective, or Incorrect Products
If a product arrives damaged, defective, or incorrect, please contact us within **48 hours of delivery**.
Please provide:
- Your order number
- Clear photographs of the product
- Clear photographs of the packaging
- A description of the issue
Please do not discard the product or packaging until our review is complete.
After reviewing the information, we will provide an appropriate resolution where the issue is confirmed.
## Prices and Currency
Prices are displayed in the currency selected for the customer’s country or region.
We reserve the right to change product prices at any time. A price change will not affect an order that has already been accepted and paid, except where an obvious pricing error has occurred.
The final product price, selected currency, applicable discounts, taxes, shipping charges, and complete order total are displayed during checkout before payment is submitted.
## Payments
We accept the secure payment methods displayed during checkout. Available payment methods may vary depending on the customer’s country, region, device, or selected currency.
Payments are processed through secure third-party payment providers. Reyhan Silver does not directly store complete credit card information.
An order may be delayed, refused, or cancelled if payment cannot be authorized or if the transaction is identified as potentially fraudulent.
## Promotions and Discount Codes
Promotional offers and discount codes may be subject to separate conditions, including eligibility requirements, expiration dates, minimum purchase amounts, and product exclusions.
Unless otherwise stated:
- Only one discount code may be used per order.
- Discount codes cannot be applied after an order has been completed.
- Promotions cannot be exchanged for cash.
- Promotional offers may be changed or withdrawn where legally permitted.
## Product Care
Customers are responsible for following the care instructions provided on the product page or with the product.
Damage caused by misuse, impact, improper storage, exposure to chemicals, forced adjustment, incorrect cleaning, unauthorized repair, or normal wear is not considered a manufacturing defect.
Natural silver tarnishing is not considered a manufacturing defect and can usually be treated with an appropriate silver polishing cloth.
## Manufacturing Defects
We review reported manufacturing defects individually.
If you believe your product has a manufacturing defect, please contact us with your order number and clear photographs.
Damage caused by misuse, impact, normal wear, incorrect sizing, improper care, chemical exposure, or unauthorized modification is not covered as a manufacturing defect.
## Accuracy of Information
We make reasonable efforts to keep the website’s product information, pricing, availability, policies, and other content accurate and current.
Occasional typographical, technical, pricing, or availability errors may occur. If an error affects an order, we may contact you to correct the issue, offer an alternative, or cancel and refund the affected order.
We reserve the right to correct errors and update website information where reasonably necessary.
## Third-Party Services and Links
Our website may contain third-party services, payment systems, applications, or external links.
Third-party services are governed by their own terms and privacy policies. We are not responsible for the content, availability, security, or practices of third-party websites outside our reasonable control.
## Intellectual Property
Unless otherwise stated, the content displayed on this website—including product photographs, designs, logos, graphics, text, product descriptions, and branding—is owned by or licensed to Noor Global LLC DBA Reyhan Silver.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.
## Privacy
Personal information submitted through this website is handled according to our Privacy Policy.
By using the website or placing an order, you acknowledge that the information required to process the order may be shared with appropriate service providers, including payment processors and shipping carriers.
## Limitation of Liability
To the extent permitted by applicable law, Reyhan Silver is not responsible for indirect or consequential losses resulting from the use of the website or products.
We are not responsible for delays or service interruptions caused by customs clearance procedures, carrier operations, severe weather, public emergencies, incorrect customer information, or other circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms limits any mandatory consumer protection rights applicable in the customer’s country or region.
## Governing Law
These Terms of Service and the operation of this website are governed by the applicable laws of the State of Florida and the United States, without limiting any mandatory consumer protection rights applicable in the customer’s country or region.
## Dispute Resolution
If you have a question, complaint, concern, or dispute, please contact us first at support@reyhansilver.com.
We will make reasonable efforts to review and resolve the matter promptly and fairly.
## Changes to These Terms
We may update these Terms of Service when necessary to reflect changes to our business, website, products, services, or legal obligations.
The current version will be published on this page. Changes become effective when published unless otherwise stated.
## Contact Information
For questions about these Terms of Service, please contact:
**Noor Global LLC DBA Reyhan Silver**
**Brand:** Reyhan Silver Jewelry
**Email:** support@reyhansilver.com
**Phone (USA):** +1 (814) 300-8347
**WhatsApp:** +90 544 495 66 29
**Website:** reyhansilver.com
**Registered Office:**
7901 4th St N, STE 300
St. Petersburg, FL 33702
United States