Terms of service

Overview

This website, reyhansilver.com, is operated by Noor Global LLC (DBA Reyhan Silver). Throughout this website, the terms "Reyhan Silver", "we", "us" and "our" refer to Noor Global LLC (DBA Reyhan Silver).

By visiting our website, using any part of it, or purchasing a product from us, you agree to these Terms of Service and the policies referenced within them. If you do not agree with these Terms, please do not use the website or purchase products from us.

Business Information

Brand: Reyhan Silver
Legal entity: Noor Global LLC (DBA Reyhan Silver)
Operating, shipping and returns address: Reyhan Silver, Kumköprü Mahallesi, Fetih Caddesi 319/13, Karatay, Konya 42020, Turkey
Payment company registered-agent address: 7901 4th St N, STE 300, St. Petersburg, FL 33702, United States (registered-agent address only; not a store, warehouse or return address)
Website: reyhansilver.com
Email: support@reyhansilver.com
Phone (USA): +1 (814) 300-8347
WhatsApp: +90 544 495 66 29

We typically respond within 24 hours.

Eligibility and Website Use

By using this website or placing an order, you confirm that you are legally permitted to enter into a purchase agreement in your country or region. You may not use our website or products for unlawful, fraudulent, abusive or unauthorized purposes, or attempt to interfere with the website's security, payment systems, functionality, content or availability.

Products and Product Information

Reyhan Silver designs 925 sterling silver jewelry, including rings, necklaces, bracelets and personalized pieces. Each piece is handcrafted by partner silversmiths in Konya, Turkey, and then inspected, packaged and shipped by us.

We make reasonable efforts to ensure that product descriptions, photographs, materials, stones, sizes, prices, personalization options, delivery times and availability are accurate. Because our jewelry is handcrafted and may contain natural stones, minor variations in oxidation, engraving, stone color, pattern, texture, dimensions or finishing may occur; these are part of the handmade character of the product and are not considered defects. Colors may look slightly different depending on lighting and screen settings.

Custom and Personalized Products

Selected products may be personalized, engraved, custom-made or produced in a custom size. Customers are responsible for submitting accurate personalization information, including names, dates, text, symbols, measurements and ring sizes. Personalized, custom-engraved, custom-made and custom-sized products cannot be returned, exchanged or refunded unless they arrive damaged, defective or incorrect. We may contact you if a personalization request is unclear or cannot be completed as requested.

Shipping and Delivery

Orders are shipped by us from Konya, Turkey, with free shipping to every country available at checkout. Each piece, including personalized and engraved pieces, is handcrafted in 3–5 business days, and delivery then takes an estimated 2–7 business days after dispatch. If a complex custom request needs additional time, we will contact you before we start. Delivery dates are estimates and may be affected by customs procedures, carrier operations, public holidays, severe weather, incorrect delivery information or other circumstances outside our reasonable control. Details are in our Shipping Policy.

Customs Duties and Import Taxes

Orders are shipped DDP (Delivered Duty Paid): customs duties and import taxes are prepaid by Reyhan Silver, and customers will not be charged additional duties or import taxes on delivery. If a carrier or customs authority requests an unexpected payment, please contact us before paying so we can assist you.

Returns and Refunds

Eligible products may be returned within 30 days of delivery if they are unused, unworn, in original condition and in original packaging. All returns require prior approval, and approved returns are sent to our address in Konya, Turkey. Customers pay return shipping unless the product arrives damaged, defective or incorrect. Full details are in our Refund Policy.

Order Cancellations

Orders may be cancelled within 12 hours of placement, as long as production has not started. If an eligible paid order is cancelled, the refund is issued to the original payment method.

Damaged, Defective or Incorrect Products

If a product arrives damaged, defective or incorrect, please contact us within 24 hours of delivery with your order number, clear photos of the product and packaging, and a description of the issue. Please keep the product and packaging until our review is complete.

Prices, Payments and Currency

Prices are displayed in the currency selected for your country or region. The final product price, currency, discounts and complete order total are shown at checkout before payment. We may change prices at any time, but a change will not affect an order that has already been accepted and paid, except in the case of an obvious pricing error. Payments are processed through secure third-party payment providers; we do not store complete card information.

Promotions and Discount Codes

Promotions and discount codes may have their own conditions. Unless stated otherwise, only one discount code may be used per order, codes cannot be applied after an order is completed, and promotions cannot be exchanged for cash.

Product Care and Manufacturing Defects

Please follow the care instructions provided with your product. Damage caused by misuse, impact, improper storage, chemicals, forced adjustment, unauthorized repair or normal wear is not a manufacturing defect, and natural silver tarnishing can usually be removed with a polishing cloth. If you believe your product has a manufacturing defect, contact us with your order number and clear photos and we will review it.

Intellectual Property

Unless otherwise stated, the content on this website, including product photographs, designs, logos, text and branding, is owned by or licensed to Noor Global LLC (DBA Reyhan Silver) and may not be copied or reused without written permission.

Privacy

Personal information is handled according to our Privacy Policy.

Limitation of Liability

To the extent permitted by applicable law, Reyhan Silver is not responsible for indirect or consequential losses, or for delays caused by customs, carriers, severe weather, public emergencies, incorrect customer information or other circumstances outside our reasonable control. Nothing in these Terms limits any mandatory consumer protection rights in your country or region.

Governing Law and Disputes

These Terms are governed by the laws of the State of Florida and the United States, without limiting any mandatory consumer protection rights in your country or region. If you have a question, complaint or dispute, please contact us first at support@reyhansilver.com and we will work to resolve it promptly and fairly.

Changes to These Terms

We may update these Terms when necessary. The current version is always published on this page. Last updated: October 1, 2026.