Shipping policy
Shipping Policy
At Reyhan Silver, every piece is handcrafted by our partner silversmiths in Konya, Turkey, then inspected, packaged and shipped by us from Konya.
Production Time
Every piece, including personalized and engraved pieces, is handcrafted in 3–5 business days after your order is placed. If a complex custom request needs additional time, we will contact you before we start.
Delivery Time
After dispatch, delivery takes an estimated 2–7 business days, depending on the destination country, customs procedures, carrier operations, public holidays or weather conditions. In total, most orders arrive within about 5–12 business days from the date the order is placed.
Shipping Rates
We offer free worldwide shipping on all orders.
Customs Duties & Import Taxes
We ship all orders DDP (Delivered Duty Paid). Customs duties, import taxes and related import fees are prepaid by Reyhan Silver before delivery.
Customers are not expected to pay additional customs duties or import taxes upon delivery.
If a local carrier or customs authority requests any unexpected payment, please contact us before making a payment so we can assist you.
Tracking Your Order
Once your order has shipped, you will receive an email with your tracking number.
Please allow 24–48 hours for tracking information to update after your tracking number is issued.
Shipping From
Orders are shipped by us from:
Reyhan Silver Kumköprü Mahallesi, Fetih Caddesi 319/13 Karatay, Konya 42020 Turkey
Business Information
Online payments are processed by our US-registered company, Noor Global LLC (DBA Reyhan Silver), because PayPal and several international card processors are not available to Turkish businesses. Registered address: 7901 4th St N, STE 300, St. Petersburg, FL 33702, United States (registered-agent address only; not a store, warehouse or return address).
Questions?
If you have any questions about your order, shipment, delivery status or customs process, please contact us:
Email: support@reyhansilver.com Phone (USA): +1 (814) 300-8347 WhatsApp: +90 544 495 66 29 Website: reyhansilver.com