Refund policy

Refund Policy

At Reyhan Silver, we want you to shop with confidence. Please read our return and refund policy before placing your order.

Return Period

You can request a return within 30 days of receiving your order. To be eligible, the item must be unused, unworn, in its original condition and in its original packaging.

Return Approval Required

Please contact us before sending any return package. Returns must be approved by our support team before being shipped back; returns sent without prior approval may not be accepted.

To request a return, email support@reyhansilver.com with your order number, full name, the product you wish to return, the reason for the return, and clear photos if the product is damaged, defective or incorrect.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged, defective or incorrect (including a ring made in a size other than the one you ordered):

- Personalized or engraved items (names, dates, initials or custom symbols)
- Items made to unique customer specifications, including custom-sized rings
- Items that have been used, worn, altered or damaged after delivery

Personalized and custom-made items are produced specifically for you, so they cannot be cancelled once production has started.

Ring Size and Exchanges

We do not offer direct exchanges. If a non-personalized ring does not fit, you can return it under this policy and place a new order in the correct size. If we sent a ring in a size other than the one you ordered, please contact us and we will provide a replacement or a refund.

Order Cancellations

Orders may be cancelled within 12 hours of placement, as long as production has not started.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us within 24 hours of delivery with your order number and clear photos of the product and packaging. We will provide a replacement or a refund, and we cover the return shipping cost in these cases.

Return Address

Approved returns must be shipped to:
Reyhan Silver
Kumköprü Mahallesi, Fetih Caddesi 319/13
Karatay, Konya 42020
Turkey

Return Shipping Costs

Please note: returns are shipped internationally to Turkey. Customers pay the international return shipping cost to our address in Konya, Turkey, unless the product arrives damaged, defective or incorrect. The cost depends on your country and the carrier you choose; we recommend a tracked service. Outbound shipping is free on all orders. We do not charge restocking or return fees, and we do not deduct any other fees from your refund.

Refunds

We will email you after we receive and inspect your approved return. Approved refunds are issued to your original payment method; depending on your bank or payment provider, it may take 5–10 business days to appear in your account.

Nothing in this policy limits any mandatory consumer protection rights in your country or region.

Contact Us

Reyhan Silver — Noor Global LLC (DBA Reyhan Silver)
Email: support@reyhansilver.com
Phone (USA): +1 (814) 300-8347
WhatsApp: +90 544 495 66 29
Website: reyhansilver.com