Frequently Asked Questions (FAQ)
Frequently Asked Questions
Here you can find answers to the most frequently asked questions about Reyhan Silver Jewelry. If you cannot find the answer to your question, please contact us.
Ordering and Delivery
When will I receive my order?
All our products are handcrafted to order. Standard production time is 3–7 business days. After shipment, estimated delivery takes 6–14 business days depending on your destination and carrier operations.
Total estimated delivery time is 9–21 business days from the moment you place your order.
Is there a shipping fee?
No. We offer free worldwide shipping on all orders.
Can I track my order?
Yes. Once your order has shipped, you will receive an email with your tracking number. Please allow 24–48 hours for tracking information to update.
Do you ship internationally?
Yes, we ship worldwide from our fulfillment center in Turkey.
Do I have to pay customs duties or import taxes upon delivery?
We ship orders using DDP (Delivered Duty Paid) service whenever applicable. Customs duties, import taxes, and related import fees are prepaid by Reyhan Silver before delivery.
Customers are not expected to pay additional customs duties or import taxes upon delivery.
If a local carrier or customs authority requests any unexpected payment, please contact us before making a payment so we can assist you.
Returns and Exchanges
Can I return the product?
Yes. You can request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, unworn, in its original condition, and in its original packaging.
Personalized items, custom-engraved items, custom-made items, custom-sized rings, and items made with special customer requests cannot be returned unless they arrive damaged, defective, or incorrect.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the product arrives damaged, defective, or incorrect.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos of the product and packaging.
Can I exchange a size?
We do not offer direct exchanges. If you need a different size, please contact us first. If applicable, you can return the original product and place a separate order for the new size.
What should I do if the product arrives damaged or incorrect?
Please contact us within 48 hours of delivery and send clear photos of the product and packaging. If the issue is confirmed, we will provide an appropriate solution.
Product and Quality
Are your products truly handmade?
Yes. Our products are 100% handmade by skilled artisans using traditional methods. Because each piece is handcrafted, small variations may occur, making every item unique.
What is 925 sterling silver?
925 sterling silver contains 92.5% pure silver and 7.5% other metals, usually copper. It is an internationally recognized standard for high-quality silver jewelry.
Are the natural stones real?
Yes. We use natural stones in our jewelry. Because natural stones vary, color, pattern, and tone may differ slightly from piece to piece.
Does silver tarnish?
Silver can naturally tarnish over time when exposed to air, moisture, or chemicals. You can clean it gently with a soft silver polishing cloth.
Can 925 sterling silver cause allergies?
925 sterling silver is generally suitable for sensitive skin. However, individual sensitivities may vary.
Size and Measurement
How can I measure my ring size?
You can find detailed measurement methods and a size chart on our Ring Size Guide page.
Can you make custom sizes?
Yes. Since many of our products are handmade, we can produce custom sizes for selected designs. Please specify your request in the personalization field or contact us before ordering.
What sizes do adjustable rings fit?
Adjustable rings may fit a range of sizes depending on the design. Please check the product description or contact us for help before placing your order.
Personalization
Can I have a name, date, or special text engraved?
Yes. Many of our products offer personalization. If personalization is available, you can enter your engraving text, name, date, or special request on the product page before adding the item to your cart.
How long does it take to prepare personalized products?
Personalized products are handcrafted to order. Standard production time is 3–7 business days.
Can I return a personalized product?
Personalized items, custom-engraved items, custom-sized rings, and custom-made products cannot be returned unless they arrive damaged, defective, or incorrect.
Payment
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available at checkout.
Is my payment secure?
Yes. Payments are processed through secure payment providers, and our website uses SSL encryption.
Care and Warranty
How do I clean my silver jewelry?
Wipe your jewelry regularly with a soft cloth. Avoid chemicals, perfumes, moisture, and harsh cleaning products. If tarnishing occurs, use a silver polishing cloth.
Is there a warranty?
Our products are covered against manufacturing defects. Damage caused by misuse, impact, improper care, or normal wear is not covered.
What should I do if a stone falls out?
Please contact us with your order number and clear photos. We will review the issue and assist you if it is related to a manufacturing defect.
Contact Us
How can I reach you?
You can reach us through the following channels:
Email: support@reyhansilver.com
Phone (USA): +1 (814) 300-8347
WhatsApp: +90 544 495 66 29
Website: reyhansilver.com
What are your customer service hours?
Customer support is available daily. We typically respond within 24 hours.
Do you offer wholesale?
Yes. Please contact us for wholesale orders, special pricing, and business inquiries.
Did not find the answer to your question?
Please contact us. We will be happy to help you.