Frequently Asked Questions (FAQ)
# Frequently Asked Questions
Here you can find answers to frequently asked questions about Reyhan Silver Jewelry. If you cannot find the information you need, please contact our customer support team.
## Ordering and Delivery
### When will I receive my order?
Our jewelry is handcrafted and made to order.
**Standard production time: 3–7 business days**
After shipment, estimated delivery takes **6–14 business days**, depending on the destination country, customs procedures, carrier operations, holidays, and weather conditions.
The total estimated delivery time is **9–21 business days from the date the order is placed**.
Delivery times are estimates and may be affected by circumstances outside our reasonable control.
### Is there a shipping fee?
No. We offer **free worldwide shipping on all orders**. There is no minimum order amount required.
### Can I track my order?
Yes. Once your order has shipped, you will receive a shipping confirmation email containing your tracking number or tracking link.
Please allow 24–48 hours for the tracking information to become active after the tracking number is issued.
### Do you ship internationally?
Yes. We ship worldwide from our production and fulfillment center in Konya, Turkey.
### Do I have to pay customs duties or import taxes?
Customs duties and import taxes are prepaid by Reyhan Silver where required under the destination country’s import rules. Any applicable charges are handled before delivery.
Customers will not be charged additional customs duties or import taxes upon delivery.
If a local carrier or customs authority requests an unexpected payment, please contact us before making any payment so we can investigate and assist you.
### What happens if I provide an incorrect delivery address?
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, please contact us as soon as possible. Address changes may not be possible after the order has entered production or has been shipped.
Reyhan Silver is not responsible for delivery delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.
### What happens if my package is delayed?
International shipments may occasionally experience delays due to customs inspections, carrier operations, holidays, weather conditions, or other circumstances outside our reasonable control.
If your tracking information has not been updated for an extended period, please contact us so we can request further information from the shipping carrier.
## Returns and Refunds
### Can I return my order?
You can request a return within **30 days of receiving your order**.
To qualify for a return, the item must be unused, unworn, in its original condition, and returned in its original packaging.
Please contact us before sending a return. Returns must be approved by our customer support team before being shipped back. Returns sent without prior approval may not be accepted.
### Which items cannot be returned?
The following products cannot be returned unless they arrive damaged, defective, or incorrect:
- Personalized products
- Custom-engraved products
- Custom-made products
- Custom-sized rings
- Products made according to special customer instructions
- Used, worn, altered, or customer-damaged products
- Products returned without prior approval
Please carefully review all product information, photographs, personalization details, and size options before placing your order.
### Who pays for return shipping?
Customers are responsible for return shipping costs unless the product arrives damaged, defective, or incorrect.
Original shipping charges, if applicable, are not refundable unless required by law or unless the return is caused by our error.
### How will I receive my refund?
After receiving and inspecting an approved return, we will notify you by email.
If the return is approved, the refund will be issued to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.
### Can I exchange an item or ring size?
We do not offer direct exchanges.
If you need a different size or product, please contact us first. If the original item qualifies for return, you may return it and place a separate order for the replacement.
Personalized, custom-made, custom-engraved, and custom-sized products cannot be exchanged unless they arrive damaged, defective, or incorrect.
### What should I do if my product arrives damaged, defective, or incorrect?
Please contact us within **48 hours of delivery** and provide:
- Your order number
- Clear photographs of the product
- Clear photographs of the packaging
- A description of the issue
Please do not discard the product or packaging until our review is complete.
If the issue is confirmed, we will provide an appropriate solution.
### Can I cancel my order?
Please contact us as soon as possible if you want to cancel your order.
Orders can only be cancelled before production or shipment begins. Because most products are made to order, cancellation may not be possible after production has started.
## Products and Materials
### Are your products handmade?
Yes. Reyhan Silver jewelry is handcrafted by skilled artisans in Konya, Turkey.
Because every piece is handcrafted, small variations in oxidation, engraving, stone pattern, texture, or finishing may occur. These variations are part of the handmade character of the product and are not considered defects.
### What is 925 sterling silver?
925 sterling silver contains 92.5% silver and 7.5% other metals, typically copper. This composition provides the strength required for everyday jewelry while preserving the appearance and character of silver.
Please check the individual product description for specific material information.
### Are the stones genuine?
Stone type and composition may vary by product. Please review the individual product description to see which stone is used.
Natural stones may display differences in color, tone, pattern, transparency, or surface texture. These natural variations make every piece unique and are not considered defects.
If you need confirmation about a particular product or stone, please contact us before ordering.
### Does sterling silver tarnish?
Sterling silver can naturally tarnish when exposed to air, moisture, perfume, soap, sweat, chlorine, or other chemicals.
Tarnishing is a natural characteristic of silver and is not considered a manufacturing defect. It can usually be removed with a soft silver polishing cloth.
### Is 925 sterling silver suitable for sensitive skin?
925 sterling silver is generally suitable for many people. However, individual skin sensitivities and allergies may vary.
If you have a known metal allergy or sensitivity, please consult an appropriate professional before purchasing or wearing the jewelry.
## Ring Sizes and Measurements
### How can I measure my ring size?
Please visit our Ring Size Guide for detailed measurement instructions and an international size chart.
For the most accurate result, we recommend having your finger measured by a professional jeweler.
Please verify your size carefully before ordering, especially when purchasing a personalized or custom-sized ring.
### Can you make custom sizes?
Custom sizing is available for selected designs.
Please enter your request in the personalization field or contact us before ordering to confirm whether your requested size is available.
Custom-sized products cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
### What sizes do adjustable rings fit?
The available size range depends on the individual design.
Please review the product description or contact us before ordering. Avoid forcing an adjustable ring beyond its intended range, as this may damage the ring.
## Personalization
### Can I add a name, date, symbol, or special text?
Personalization is available for selected products.
When personalization is available, you can enter the requested name, date, text, or special instructions in the personalization field on the product page before adding the product to your cart.
Please review all personalization details carefully. Reyhan Silver is not responsible for spelling or information errors submitted by the customer.
### How long does a personalized product take to prepare?
The standard production time for personalized products is **3–7 business days**.
Complex designs or special requests may require additional time. If additional preparation time is required, we will contact you.
### Can I return a personalized product?
Personalized, custom-engraved, custom-made, and custom-sized products cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
## Payments
### What payment methods do you accept?
We accept major credit cards, debit cards, and the secure payment methods displayed during checkout.
Available payment methods may vary depending on the customer’s country, device, or selected currency.
### Is my payment secure?
Yes. Payments are processed through secure payment providers, and our website uses SSL encryption.
Reyhan Silver does not directly store complete credit card information.
### Which currency will I be charged in?
Prices are displayed in the currency selected for the customer’s country or region.
The final currency, product price, applicable discounts, and complete order total are displayed during checkout before payment is submitted.
## Jewelry Care
### How should I clean and protect my silver jewelry?
To help preserve your jewelry:
- Wipe it gently with a soft cloth after use.
- Avoid prolonged exposure to water, perfume, soap, sweat, chlorine, and chemicals.
- Store it in a clean, dry place.
- Use a dedicated silver polishing cloth when tarnishing occurs.
- Do not use abrasive materials or harsh cleaning products.
- Avoid impact, bending, pulling, or forcing adjustable pieces.
### Is there a warranty?
Reyhan Silver reviews reported manufacturing defects individually.
Damage caused by misuse, impact, incorrect sizing, improper storage, exposure to chemicals, forced adjustment, unauthorized repair, normal wear, or natural silver tarnishing is not considered a manufacturing defect.
Please contact us with your order number and clear photographs if you believe your product has a manufacturing defect.
### What should I do if a stone becomes loose or falls out?
Please contact us with your order number and clear photographs of the product.
We will review the issue and determine whether it is related to a manufacturing defect, accidental damage, or normal wear.
## Contact and Business Information
### How can I contact Reyhan Silver?
You can contact us through the following channels:
**Email:** support@reyhansilver.com
**Phone (USA):** +1 (814) 300-8347
**WhatsApp:** +90 544 495 66 29
**Website:** reyhansilver.com
We typically respond within 24 hours.
### Where is Reyhan Silver located?
Reyhan Silver is operated by **Noor Global LLC DBA Reyhan Silver**.
**Registered Office:**
7901 4th St N, STE 300
St. Petersburg, FL 33702
United States
Our jewelry is handcrafted and fulfilled from:
**Reyhan Silver Jewelry**
Kumköprü Mahallesi, Fetih Caddesi 319/13
Karatay, Konya 42020
Turkey
### Do you offer wholesale orders?
Yes. Please contact us for wholesale orders, special pricing, and business inquiries.
## Still Need Help?
If you cannot find the answer to your question, please contact us. Our customer support team will be happy to assist you.