Frequently Asked Questions

Here you can find answers to frequently asked questions about Reyhan Silver. If you cannot find the information you need, please contact our customer support team.

Ordering and Delivery

When will I receive my order?

Each piece is handcrafted in 3–5 business days and then delivered in 2–7 business days after dispatch (about 5–12 business days in total from the date the order is placed). Delivery times may vary depending on the destination country, customs procedures, carrier operations, holidays, and weather conditions.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

Is there a shipping fee?

No. We offer free shipping on all orders to every country listed at checkout. There is no minimum order amount required.

Can I track my order?

Yes. Once your order has shipped, you will receive a shipping confirmation email containing your tracking number or tracking link.

Please allow 24–48 hours for the tracking information to become active after the tracking number is issued.

Do you ship internationally?

Yes. We ship every order ourselves from our address in Konya, Turkey to the countries available at checkout.

Do I have to pay customs duties or import taxes?

No. Orders are shipped DDP (Delivered Duty Paid). Customs duties and import taxes are prepaid by Reyhan Silver, and customers will not be charged additional customs duties or import taxes upon delivery.

If a local carrier or customs authority requests an unexpected payment, please contact us before making any payment so we can investigate and assist you.

What happens if I provide an incorrect delivery address?

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, please contact us as soon as possible. Address changes may not be possible after the order has been shipped.

Reyhan Silver is not responsible for delivery delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

What happens if my package is delayed?

International shipments may occasionally experience delays due to customs inspections, carrier operations, holidays, weather conditions, or other circumstances outside our reasonable control.

If your tracking information has not been updated for an extended period, please contact us so we can request further information from the shipping carrier.

Returns and Refunds

Can I return my order?

You can request a return within 30 days of receiving your order.

To qualify for a return, the item must be unused, unworn, in its original condition, and returned in its original packaging.

Please contact us before sending a return. Returns must be approved by our customer support team before being shipped back. Returns sent without prior approval may not be accepted.

Which items cannot be returned?

The following products cannot be returned unless they arrive damaged, defective, or incorrect:

• Personalized products
• Custom-engraved products
• Custom-made products
• Custom-sized rings
• Products made according to special customer instructions
• Used, worn, altered, or customer-damaged products
• Products returned without prior approval

Please carefully review all product information, photographs, personalization details, and size options before placing your order.

Who pays for return shipping?

Returns are shipped internationally to our address in Konya, Turkey. Customers pay the international return shipping cost unless the product arrives damaged, defective, or incorrect; in those cases we cover it. The cost depends on your country and the carrier you choose, and we recommend a tracked service. Outbound shipping is free on all orders, and we do not charge restocking or return fees.

How will I receive my refund?

After receiving and inspecting an approved return, we will notify you by email.

If the return is approved, the refund will be issued to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Can I exchange an item or ring size?

We do not offer direct exchanges.

If you need a different size or product, please contact us first. If the original item qualifies for return, you may return it and place a separate order for the replacement.

Personalized, custom-made, custom-engraved, and custom-sized products cannot be exchanged unless they arrive damaged, defective, or incorrect.

What should I do if my product arrives damaged, defective, or incorrect?

Please contact us within 24 hours of delivery and provide:

• Your order number
• Clear photographs of the product
• Clear photographs of the packaging
• A description of the issue

Please do not discard the product or packaging until our review is complete.

If the issue is confirmed, we will provide an appropriate solution.

Can I cancel my order?

Please contact us as soon as possible if you want to cancel your order.

Orders can be cancelled within 12 hours of placement, as long as production has not started. Personalized orders cannot be cancelled once engraving has started.

Products and Materials

Are your products handmade?

Yes. Reyhan Silver designs every piece, and each piece is handcrafted by our partner master silversmiths in Konya, Turkey. Finished pieces come to us for quality control, and we package and ship them ourselves.

Because every piece is handcrafted, small variations in oxidation, engraving, stone pattern, texture, or finishing may occur. These variations are part of the handmade character of the product and are not considered defects.

What is 925 sterling silver?

925 sterling silver contains 92.5% silver and 7.5% other metals, typically copper. This composition provides the strength required for everyday jewelry while preserving the appearance and character of silver.

Are the stones natural?

Each product description names the exact stone used. Natural stones are labeled as natural, and any lab-created stone is clearly labeled as lab-created.

Natural stones may display differences in color, tone, pattern, transparency, or surface texture. These natural variations make every piece unique and are not considered defects.

If you need confirmation about a particular product or stone, please contact us before ordering.

Does sterling silver tarnish?

Sterling silver can naturally tarnish when exposed to air, moisture, perfume, soap, sweat, chlorine, or other chemicals.

Tarnishing is a natural characteristic of silver and is not considered a manufacturing defect. It can usually be removed with a soft silver polishing cloth.

Is 925 sterling silver suitable for sensitive skin?

925 sterling silver is generally suitable for many people. However, individual skin sensitivities and allergies may vary.

If you have a known metal allergy or sensitivity, please consult an appropriate professional before purchasing or wearing the jewelry.

Ring Sizes and Measurements

How can I measure my ring size?

Please visit our Ring Size Guide for detailed measurement instructions and an international size chart.

For the most accurate result, we recommend having your finger measured by a professional jeweler.

Can you make custom sizes?

Custom sizing is available for selected designs. Please enter your request in the personalization field or contact us before ordering to confirm whether your requested size is available.

Custom-sized products cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

What sizes do adjustable rings fit?

The available size range depends on the individual design. Please review the product description or contact us before ordering. Avoid forcing an adjustable ring beyond its intended range, as this may damage the ring.

Personalization

Can I add a name, date, symbol, or special text?

Personalization is available for selected products. When it is available, you can enter the requested name, date, text, or special instructions in the personalization field on the product page before adding the product to your cart.

Please review all personalization details carefully. Reyhan Silver is not responsible for spelling or information errors submitted by the customer.

How long does a personalized product take?

Personalized products follow the same timeline: handcrafted in 3–5 business days, then delivered in 2–7 business days after dispatch. If a complex design or special request needs extra time, we will contact you before proceeding.

Payments

What payment methods do you accept?

We accept major credit cards, debit cards, and the secure payment methods displayed during checkout. Available payment methods may vary depending on the customer’s country, device, or selected currency.

Is my payment secure?

Yes. Payments are processed through secure payment providers, and our website uses SSL encryption. Reyhan Silver does not directly store complete credit card information.

Which currency will I be charged in?

Prices are displayed in the currency selected for the customer’s country or region. The final currency, product price, applicable discounts, and complete order total are displayed during checkout before payment is submitted.

Jewelry Care

How should I clean and protect my silver jewelry?

• Wipe it gently with a soft cloth after use.
• Avoid prolonged exposure to water, perfume, soap, sweat, chlorine, and chemicals.
• Store it in a clean, dry place.
• Use a dedicated silver polishing cloth when tarnishing occurs.
• Do not use abrasive materials or harsh cleaning products.
• Avoid impact, bending, pulling, or forcing adjustable pieces.

Is there a warranty?

Reyhan Silver reviews reported manufacturing defects individually. Damage caused by misuse, impact, incorrect sizing, improper storage, exposure to chemicals, forced adjustment, unauthorized repair, normal wear, or natural silver tarnishing is not considered a manufacturing defect.

Please contact us with your order number and clear photographs if you believe your product has a manufacturing defect.

Contact and Business Information

How can I contact Reyhan Silver?

Email: support@reyhansilver.com
Phone (USA): +1 (814) 300-8347
WhatsApp: +90 544 495 66 29
Website: reyhansilver.com

We typically respond within 24 hours.

Where is Reyhan Silver located?

Reyhan Silver is a Turkish jewelry brand operating from Konya, Turkey. Our pieces are designed by us and handcrafted by our partner silversmiths in Konya.

Operating, shipping and returns address:
Reyhan Silver
Kumköprü Mahallesi, Fetih Caddesi 319/13
Karatay, Konya 42020
Turkey

Why do you have a US company?

PayPal and several international card processors are not available to Turkish businesses, so our online payments are processed by our US-registered company, Noor Global LLC (DBA Reyhan Silver). Its registered address (7901 4th St N, STE 300, St. Petersburg, FL 33702, United States) is a registered-agent address only; it is not a store, warehouse or return address.

Do you offer wholesale orders?

Yes. Please contact us for wholesale orders, special pricing, and business inquiries.

Still Need Help?

If you cannot find the answer to your question, please contact us. Our customer support team will be happy to assist you.