Shipping Policy
# Shipping Policy
At Reyhan Silver, every piece is carefully handcrafted to order and shipped from our production and fulfillment center in Turkey to customers worldwide.
## Order Processing Time
Most Reyhan Silver jewelry is individually handcrafted and made to order.
**Standard production time: 3–7 business days**
Production time begins after your order and payment have been successfully confirmed. Personalized, custom-sized, or specially designed products may require additional preparation time. If additional time is required, we will contact you using the email address provided with your order.
Your order will be handed over to the shipping carrier after production and quality inspection are complete.
## Estimated Delivery Time
Orders are shipped from our fulfillment center in Turkey using tracked international shipping carriers.
**Estimated transit time after shipment: 6–14 business days**
**Total estimated delivery time: 9–21 business days from the date the order is placed**
Delivery times are estimates and may vary depending on the destination country, customs procedures, carrier operations, public holidays, severe weather, or other circumstances outside our reasonable control.
## Shipping Rates
We offer **free worldwide shipping on all orders**.
There is no minimum order amount required to qualify for free shipping.
## Customs Duties and Import Taxes
Customs duties and import taxes are prepaid by Reyhan Silver where required under the destination country’s import rules. Any applicable charges are handled before delivery.
Customers will not be charged additional customs duties or import taxes upon delivery.
If a local carrier or customs authority requests an unexpected payment, please contact us before making any payment so we can investigate and assist you.
## Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number or tracking link.
Please allow 24–48 hours for the tracking information to become active after the tracking number is issued.
Customers are responsible for providing a complete and accurate delivery address. Reyhan Silver is not responsible for delivery delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.
If you notice an error in your delivery address, please contact us as soon as possible. Address changes may not be possible after the order has entered production or has been shipped.
## Delivery Attempts and Unclaimed Packages
Customers are responsible for following the shipment using the provided tracking information and being available for delivery when required.
If a package cannot be delivered because the recipient is unavailable, refuses delivery, provides an incorrect address, or fails to collect the package, the carrier may return it to us.
If an undelivered package is returned to Reyhan Silver, please contact our customer support team. Additional shipping charges may apply if the customer requests the order to be shipped again.
## Delayed Shipments
International shipments may occasionally experience delays due to customs inspections, carrier operations, holidays, weather conditions, or other circumstances outside our reasonable control.
If your tracking information has not been updated for an extended period, please contact us so we can request further information from the shipping carrier.
## Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us at **support@reyhansilver.com**.
For damaged packages or products, please contact us within **48 hours of delivery** and provide:
- Your order number
- Clear photographs of the product
- Clear photographs of the packaging
- A description of the issue
We will review the information and assist you with the appropriate resolution.
Please do not discard the product or packaging until our review has been completed.
## Shipping Origin
Our products are handcrafted, prepared, and shipped from:
**Reyhan Silver Jewelry**
Kumköprü Mahallesi, Fetih Caddesi 319/13
Karatay, Konya 42020
Turkey
## Business Information
Reyhan Silver is operated by:
**Noor Global LLC DBA Reyhan Silver**
**Registered Office:**
7901 4th St N, STE 300
St. Petersburg, FL 33702
United States
## Contact Us
If you have questions about your order, shipment, delivery status, tracking information, or customs process, please contact us:
**Email:** support@reyhansilver.com
**Phone (USA):** +1 (814) 300-8347
**WhatsApp:** +90 544 495 66 29
**Website:** reyhansilver.com
We typically respond within 24 hours.