Frequently Asked Questions (FAQ)
Frequently Asked Questions
Here you can find answers to the most frequently asked questions about Reyhan Silver Jewelry. If you can't find the answer to your question, please contact us.
📦 Ordering and Delivery
When will I receive my order?
All our products are handcrafted to order. Production time is 3–5 business days. After shipment, delivery takes 4–7 business days depending on your location. Total estimated delivery time is 7–12 business days.
Is there a shipping fee?
No! We offer free shipping worldwide.
Can I track my order?
Yes. A tracking number will be sent to you when your product is shipped. You can track your order with this number.
Do you ship internationally?
Yes, we ship worldwide. Customs duties and import fees are the responsibility of the buyer.
🔄 Returns and Exchanges
Can I return the product?
Yes. You can return your order within 14 days of receiving it. However, personalized products (containing names, dates, or special engravings) cannot be returned.
Who pays for return shipping?
Return shipping costs are the responsibility of the buyer. We recommend packaging the product securely and sending it via insured shipping.
Can I exchange a size?
To exchange a size, first complete the return process, then place a separate order for the new size.
What should I do if the product arrives damaged?
If the product arrives damaged or incorrect, contact us immediately and send photos. Shipping costs will be covered by us, and a new product will be sent free of charge.
💍 Product and Quality
Are your products truly handmade?
Yes, they are 100% handmade. Each product is produced by our experienced artisans using traditional methods. Therefore, each piece is unique and may contain minor differences.
What is 925 sterling silver?
925 sterling silver consists of 92.5% pure silver and 7.5% other metals (usually copper). This is a quality assurance established according to international standards.
Are the natural stones real?
Yes, all our stones are 100% natural. We do not use synthetic or imitation stones.
Does silver tarnish?
Silver can naturally tarnish when it comes into contact with sulfur in the air. However, wiping with a soft cloth or using a silver cleaning solution will remove the tarnish.
Does it cause allergic reactions?
925 sterling silver is generally safe to wear even on sensitive skin.
📍 Size and Measurement
How can I measure my ring size?
You can find detailed measurement methods and a size chart on our "Ring Size Guide" page.
Can you make custom sizes?
Yes! Since our products are handmade, we can produce custom sizes. Please specify in the order notes or contact us.
What sizes do adjustable rings fit?
Our adjustable rings generally offer flexible fit between US 4 and US 16 sizes.
✨ Personalization
Can I have a name or date engraved?
Yes, we offer a personalization option on some of our products. If this option is available on the product page, you can specify it during the ordering process.
How long does it take to prepare personalized products?
Production time for personalized products is 3–5 business days.
Can I return a personalized product?
Unfortunately, no. Personalized products (containing names, dates, or custom engravings) cannot be returned.
💳 Payment
What payment methods do you accept?
We accept credit cards, debit cards, and other secure payment methods. You can see all options on the payment page.
Is my payment secure?
Yes, all payments are protected by SSL encryption and a secure payment gateway is used.
Is there an installment option?
Depending on your credit card's installment options, installment options will be displayed on the payment page.
🛡️ Care and Warranty
How do I clean my silver jewelry?
Wipe regularly with a soft cloth. If tarnishing occurs, use a silver cleaning cloth or solution.
Is there a warranty?
Yes, all our products are covered by a manufacturing warranty. We will replace your product in case of manufacturing defects or material flaws.
What should I do if a stone falls out?
Stone falling out is very rare under normal use. If this happens, please contact us. We will review it under warranty.
📞 Contact Us
How can I reach you?
You can reach us through our "Contact Us" page via email or the contact form.
What are your customer service hours?
You can reach us 24 hours a day, and we will get back to you as soon as possible.
Do you do wholesale?
Yes, please contact us for wholesale orders. We can provide information about special pricing and conditions.
Didn't find the answer to your question?
Please contact us, we will be happy to help you!